Grand Hyatt Kaua’i Resort and Spa: overpriced and noisy
Posted by Reeve on April 26, 2009
It’s “Grand” because their goal is to mark everything up 1000%. My $.99 can of Arizona Iced Tea (that’s what they charge locally) goes for $5.00 here, a 400% markup. Where’s the value-add? And how about $14.95/day for Internet access? I know it’s tough to install a couple of wireless routers; I guess all the geek-agers were off doing something else when this big project came up.
It looks like consumers subsidize the cheap rooms offered to business groups, and the hotel makes its money on the facilities and services for the group’s business meetings.
Noisy: my partial ocean-view room on the top (6th) floor overlooks a large water/pool complex. Every night, there’s been carrying on until 3 AM or later, and it’s been loud enough to wake me over the sound of the surf. Why isn’t there a policy governing noise after hours? And why does a guest have to complain (which didn’t do any good, BTW) in the first place? Shouldn’t the Resort staff pay attention to things like this? This is very bad management, and I’m surprised.
Expedia.com didn’t do such a good job rating this place.
Next time, I’m returning to Curtain Bluff in Antigua. In the old days…sigh…my favorite vacations were on my Sabre 42 in the Chesapeake Bay.
